Questions & answers

The app is in early access for members. On iPhone it installs through TestFlight, Apple's app for testing new apps. On Android it installs from Google Play once we've added your Play Store email. The steps for both are at members.juntoboston.com/app.

Not on your phone yet? Everything you need is also in the member portal.

With the email on your membership. There's no password: we email you a 6-digit code (the portal also sends a one-tap link). Each code works once.

If we can't find you, use the email you applied with. Still stuck? Text 978-91-JUNTO.

No. Signing in never creates an account, so only members get in. Someone new can apply at juntoboston.com, or you can introduce them: You → Introduce someone. We'll reach out and mention you sent them.

Either. The app and members.juntoboston.com share one account, so a booking made in one shows up in the other. Messaging, check-in and Running Late live in the app.

Both are in early access while we test with members: iPhone through TestFlight, Android through Google Play. See members.juntoboston.com/app to get set up.

Home: your next seat, what's coming up, and anything waiting on you. Calendar: every upcoming event, filterable by Dinners, Activities, Socials and Wellness. Members: your friends and the rest of the club. Inbox: messages, event chats and Member Success. You: profile, privacy, membership, credits and help.

You → Replay the welcome. It takes two minutes.

Open an event from Home or Calendar and tap Book. Pick a ticket if there's more than one, add guests if the event allows them, and confirm. Your seat then sits on Home.

Some events are included with membership; others have a member price. Either way it's on the event before you book.

Credits that come with your membership are applied automatically when you book an event that accepts them; you'll see them come off the total before you pay. Your balance, and anything about to expire, is under You → Credits.

Usually. Tap Join the waitlist. If a seat opens, we hold it for you and send you a text. Reply YES to claim it and we charge your card on file (credits apply when the event accepts them), or reply NO to pass, which also takes you off the waitlist.

The hold lasts 2 hours and always ends at least 3 hours before the event. If we don't hear back in time, the seat goes to the next person and you stay on the list. When there's nothing to pay, an open seat is simply confirmed for you.

Changed your mind? Open the event and tap Leave waitlist (on the portal, tap Leave waitlist under My Bookings). There's no charge either way.

Text 978-91-JUNTO. We'll try to make it work.

When an event allows guests, you'll see the option when you book, with the guest price and limit. Each guest needs a name and email, and must be 21 or older. You're responsible for them following the Code of Conduct, so brief them first.

Already booked? Open your seat (or the event, on the portal) and tap Add a guest. You pay only for the new guests; your seat and any earlier guests stay as they are. Event credits don't cover guests added after booking, and guest charges are refunded with your booking if you cancel in time.

Then use Send invite on your seat so each guest can confirm their details and dietary notes — no account needed.

Yes, if they're on file. Add them under You → Dietary notes. The host and kitchen see them for dinners you book; nobody else does.

After booking, or from your seat, tap Add to calendar. Details can change, so the app always has the latest.

Tell us, any time before the event. In the app, open your seat and tap Cancel my seat; on the portal, use Cancel booking under My Bookings. Your seat goes to the waitlist.

Before the cancel-by date (shown when you book, usually seven days before the event): you're eligible for a refund, and any credits you used come back.

After that date: no refund, but no fee either. Telling us is what matters.

Only for not showing up without telling us: $16.17. Cancel your seat, even on the day, and there's no fee.

On the day, open your seat and tap Running late, then pick 10, 20 or 30+ minutes. Everyone booked sees it, so nobody wonders. On my way works the same way.

You'll get an email and a text, and reminders stop. If you're eligible for a refund, we'll follow up by text with the details.

Open your seat and tap I'm here · Check in. It usually opens 30 minutes before the start and closes an hour after, and it only works at the venue — within about 150 meters (500 feet).

The app checks your location once, when you tap. Never in the background. If location is off, or self check-in isn't on for that event, a Junto host will check you in at the door.

People booked for the same event, and the Junto team. At dinners you'll see your table; at larger events, who's going. On some events, friends can see that you're going before they book.

Open your seat: Directions opens your maps app, and Getting there has any arrival notes from the venue.

Text 978-91-JUNTO. If anyone is in danger, call 911 first.

Once you've been booked at the same Junto event, open their profile in Members and tap Add friend. You're friends when they accept. The morning after an event, the app also offers to add the people you met.

Your friends. Inbox → Friends → New message, or Message from their profile. If you stop being friends, the conversation goes read-only.

Each event has a chat for everyone booked. It opens 24 hours before the start and closes 48 hours after. Smaller events have an open chat. Events for more than 20 people are updates-only: the Junto team posts, replies are off.

Yes. On the event, tap Send to a friend and add a note if you like.

On their profile you can Report them (only Member Success sees it) or Block them. Blocking hides you from each other and stops messages; they aren't told. You can also tell us any time through Inbox → Help, choosing Member conduct or Safety.

Your name is always visible to members. Everything else you control under You → Privacy, field by field: Members, Friends or Only me.

Out of the box, members see your photo, job and neighborhood; friends also see your company, about, interests and links. The Junto team can always see your profile.

You → See how others see you.

Only the Junto team. We use it for event-day texts.

Yes. You → Edit profile → Member services. Describe what you offer and add a booking link; it shows on your profile and under Members → Services.

You → Notifications. Turn each kind on or off. Booking confirmations, receipts and billing notices always come through.

You → Your data. Request a copy and we'll email it within 30 days, usually much sooner. Tap Delete my account and we'll cancel your membership and delete your profile, messages and history within 30 days, then email you when it's done.

You → Membership & billing → Update card or see invoices.

Yes, for one to three full calendar months, starting on the 1st, and no more than three months in any twelve. Request it under You → Membership & billing; the team confirms it.

Pausing is free on quarterly, annual and Founders Council memberships. Monthly memberships pay a one-time $25 pause fee.

While you're paused you can still browse events and read your messages. Booking, the member directory and friend requests come back when your pause ends.

You → Membership & billing → Cancel membership. By default you keep full access until the end of the period you've paid for. You can choose to end it now instead, with no refund for the current period. Changed your mind before it ends? Undo cancellation.

Please do. You → Introduce someone. We'll reach out and mention you. You can follow along as they apply and join.

In the app: Inbox → Help → New request. We reply there, usually within a day.

During an event, or anything urgent: text 978-91-JUNTO. Or email members@juntoboston.com.

The Code of Conduct is on the portal. Membership policies and the privacy notice are under You → Help in the app.